Ordering
1. How do I place an order on your website?
Placing an order on our website is quick and easy. Follow these simple steps:
- Browse our product categories or use the search bar to find the desired product.
- Click on the product and select “Add to Cart.”
- Review your cart and make any necessary adjustments.
- Proceed to the checkout page by clicking on “Checkout.”
- Enter your shipping and billing information, and choose your preferred payment method.
- Review your order details and click on “Place Order” to complete the transaction.
2. Can I change my order after it has been placed?
Once an order has been placed, we are unable to make any changes. If you need to cancel or modify your order, please contact us immediately at [email protected].
SHIPPING
3. Will you ship to my PO Box?
Unfortunately, we are unable to ship to PO Boxes or Military APOs.
4. How long will it take for my order to be shipped?
Our processing time is 2-3 business days, and shipping time is 3-5 business days. Therefore, the total delivery time is approximately 5-8 business days.
5. Do you offer free shipping?
No, we charge $5.99 per order shipped to the US
6. Where do you ship from?
All our orders are shipped from the USA.
Return & Refund
1. What is your return policy?
Our return policy is detailed in our Return & Refund Policy, which can be found on our website. If you are unsatisfied with your purchase, you may return the product for a full refund within 28 days of receipt.
2. How do I initiate a return?
To initiate a return, please contact us at [email protected]. Our customer service team will guide you through the return process.
3. When will I receive my refund?
Once your return has been received and processed, you can expect to receive your refund within 5-7 business days.
Cancellation
How do I cancel my order?
To cancel an order, please contact us as soon as possible at [email protected]. If the order has already been shipped, it cannot be canceled and must be returned following our return policy.
Payment
1. What payment methods do you accept?
We currently accept the following credit cards: Visa, MasterCard, American Express, JCB, Diner Club, and Discover Card. We also accept payments through PayPal.
2. Is it safe to use my credit card on your website?
Absolutely. Our website utilizes secure socket layer (SSL) encryption technology to safeguard your personal and financial information.
3. Can I use a different billing and shipping address?
Certainly. During the checkout process, you will have the option to enter a separate shipping address.
If you have any further inquiries, please don’t hesitate to contact us at [email protected]. Our dedicated customer service team is here to assist you.