Important details regarding our cancellation policy are as follows:
Order Cancellation Request
To cancel an order, please contact our customer support team as soon as possible. We recommend reaching out within 24 hours of placing your order to ensure prompt processing of your cancellation request. You can contact our customer support team at [email protected].
Order Processing
Once you place an order, our team begins processing it, which may take up to 24 hours. If you cancel your order before processing, we will promptly cancel it and issue a full refund.
If your order has already been processed and shipped, we regret that we cannot cancel it. In such cases, you can return the item as per our Return & Refund Policy.
Shipping Status
If your order has already been shipped, it cannot be canceled. However, you can still return the item in accordance with our Return & Refund Policy. Please note that shipping costs for the return will be your responsibility.
Refunds
In the event of an order cancellation, a full refund will be issued to your original payment method. If your order has already been shipped, you will be responsible for the return shipping costs, as per our Return & Refund Policy.
Special Circumstances
In certain situations, our customer support team may be unable to cancel your order. This can occur if your order has already been shipped or if it has completed the processing stage. In such cases, we will provide you with a detailed explanation as to why your cancellation request could not be fulfilled.
If you have any questions regarding our cancellation policy, please do not hesitate to contact us at [email protected].